Important Information

Studio Booking Policy

To ensure a prompt, smooth, and safe experience for all clients, please review our studio policies and appointment requirements below.

1. Booking Deposits & Cancellations

Booking appointments requires a non-refundable deposit. This secures your allocated time and respects ours.
Cancelling your appointment with less than 24 hours notice will result in full payment due.
We understand that unexpected situations happen, so in the event of a late cancellation we will do our best to reschedule the appointment with you, and your cancellation payment may be carried over to cover the rescheduled appointment.
However, the cancellation payment will be due regardless of whether we are able to find a suitable time to rearrange or not.

If you know you are going to be late to your appointment, please get in touch as soon as possible.
Depending on the remaining time, there may not be enough time to carry out the full treatment and your appointment may need to be rescheduled.

All treatments requiring tinting, lash lifts, brow stain, or brow laminations must have a valid patch test completed at minimum 48 hours before the treatment.
A completed patch test will be considered valid at Waxd for 6 months.
Patch tests older than 6 months or completed at other beauty salons do not count as a valid patch test.

General Waxing & Facial Treatments: Minimum age requirement is 16 years old+.
Intimate Waxing: Any intimate waxing where underwear has to be removed requires clients to be 18 years old+.

If a client's behaviour is considered threatening, abusive, or sexually inappropriate towards Waxd staff, it will not be tolerated and treatment will be stopped immediately.
If a client's personal hygiene is considered unsuitable, we reserve the right to refuse service.